A lot more is expected of a managed service provider nowadays, than putting things right when they go wrong.
Fluidity’s support desk proactively monitors your network, connectivity, and computers to ensure we know of issues before they occur.
Our aim is to stop putting things right when they go wrong, by stopping them from going wrong in the first place.
Having an IT support agreement with Fluidity means that you can be reassured that your existing technology and future requirements are managed by a group of passionate IT experts.
Our support agreements are tailored to the customer’s specific needs.
Fluidity ensures that we only employ and work with like-minded talent who share our same passion for technology and customer care.
Our service delivery managers work tirelessly to understand your business and your plans to make sure that your technology is ready for anything you throw at it. They work in collaboration to make sure you have a full overview of your technology, its health, and a future development plan.
What you will get from Fluidity
- Fast 15 minute response times for highest priority tickets.
- First-class service from a friendly, qualified IT professional.
- Proactive monitoring across your entire IT environment and network.
- Multi-skilled expertise covering all aspects of IT.
- Tailored IT support agreement to meet your business needs.
- 24/7/365 IT support.
- Peace of mind.
- Continual road map review.
- Dedicated service delivery manager (SDM).
Professional services
No managed service agreement? No problem.
Whether you have an in-house IT department that requires some collaborative working and consultancy, or simply a company with a small staff headcount that needs some support on a project, Fluidity can help.
Fluidity can still assist you with:
- Assisting in achieving business accreditations such as cyber essentials
- Business process re-engineering
- Virtual chief technical operator
- Consultancy
- Project management
- Cloud integration
